In-Store Return Policy
- All returns (EXCLUDING CUSTOM ORDERS) must be accompanied by the original sales receipt.
- Items being returned IN STORE must be in their original packaging and in sellable condition.
- Returns will only be accepted IN STORE with prior approval for a period of 30 days after purchase.
Online Return Policy
- Customer must get into contact with Oakville Home Leisure within a period of 48 hours.
- Items must be unused and in their original packaging.
- You must get an RMA number from our Customer Service Department.
- If the product was eligible for free shipping, you will be responsible for the shipping cost incurred to get the product to you.
- You will also be responsible for the shipping cost to get the product back to Oakville Home Leisure.
- If the return is because of an error on our part we will pay for the shipping.
- If your return is coming back via freight truck then we require photos of the products to ensure the product is in good condition with no damages.
Any questions on our return policy, please contact us.